Help with a Federal Agency

If you can't get an answer from a federal agency in a timely fashion, or if you feel you have been treated unfairly, my office may be able to help resolve a problem or get you the information you need. While we cannot guarantee you a favorable outcome, we will do our best to help you receive a fair and timely response to your problem.

Residents of the 35th Congressional District of Texas, can contact me for assistance in dealing with federal agencies. In order to better serve you, this form will guide you to a digital casework request form.

CLICK HERE: Submit Your Casework Request Online

Please include all pertinent information and claim numbers in your correspondence — such as:

• Your Social Security number for a case involving Social Security
• VA claim number for a case with Department of Veterans Affairs
• Taxpayer identification number (Social Security number, if individual) for an Internal Revenue Service problem, etc.
• Your address, home phone number and daytime phone number (if different than home) so that we can obtain any additional information from you that might be necessary
• Copies of any related documents or correspondence that you may have from the agency involved

Please note:

The Privacy Act of 1974 (5 U.S.C. § 552a) requires that Members of Congress or their staff have written authorization before they can obtain information about an individual's case. We must have your signature to proceed with this type of request.

If you need a printable form, please download, print, and mail or fax the privacy release form below to our office:

• Printable Privacy Release Form
• Printable Immigration Privacy Release Form

If your case or request is related to immigration, please note the following when submitting the Immigration Privacy Release Form (online or printable version): 

• The form is completed and signed by the petitioner, not the beneficiary.
• Enter a U.S. Citizenship and Immigration Services’ Alien Registration Number (A-Number). Do NOT enter a Social Security number.
• Ensure the form’s signature is the same signature found on all U.S. Citizenship and Immigration Services (USCIS) documents.
• If you are an attorney, you should not be submitting the form or opening a case for your client on their behalf.

Please do NOT submit a form if:

• Your issue involves individual court cases or private legal issues. As a member of the Legislative Branch, my office is unable to be involved in individual court cases or private legal issues. This restriction is due to the Separation of Powers as outlined in the Constitution. This restriction applies to both civil and criminal matters.
• Your issue is legislative. (For example: support/opposition of federal laws, a particular bill, and/or legislation.) You can express your opinions on issues or matters before Congress by contacting our office here.
• Your issue involves a state, county, or city concern. (For example: Issues involving local law enforcement, local property taxes, or issues before the Texas Legislature.)
• Your issue is with a financial product or service. If your concern relates to a credit card, mortgage, consumer loan, and more, you can freely and safely submit a complaint to the Consumer Financial Protection Bureau (CFPB). The CFPB will work to get you a timely response from the company.
• Your issue has a congressional inquiry open with another office.